Terms of Service

Last updated: October 19, 2026

1. Acceptance of Terms

By accessing or using the LaliSays platform ("Service"), including the web portal, API, and agent software, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you ("User") and Excelling Services, LLC d/b/a Quality IT Solutions ("Company," "we," "us").

2. Service Updates and Beta Features

The Service is under active development. We regularly release updates, including new features, improvements, bug fixes, and security patches. We may add, change, or remove features at any time. Updates may change how features work, and data formats, APIs, and integrations may change.

We have no obligation to keep offering any particular feature. Your subscription is not based on the delivery of any future feature or functionality. Some updates may require you to update the on-premises agent software, and older versions may stop working with the Service.

Some features may be labeled "beta," "preview," or "early access" ("Beta Features"). Beta Features are optional, may be incomplete or contain errors, and may be changed or withdrawn at any time. They are provided "as is," without any warranty or service level commitment. Beta Features may be free or subject to fees described when they are offered.

We recommend that you keep your own backups of any critical data. If you send us feedback or suggestions, we may use them without restriction or payment to you.

3. Description of Service

LaliSays is an AI-powered business automation platform that includes cloud-hosted services (the control plane), on-premises agent software, a management portal, and third-party integrations. The Service enables users to automate business tasks through natural language interaction and pre-configured integrations.

4. Account Registration and Security

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials, including enabling and safeguarding multi-factor authentication. You must notify us immediately of any unauthorized access to your account. We are not liable for any loss arising from unauthorized use of your credentials.

5. User Responsibilities

• Use the Service in compliance with all applicable laws and regulations.
• Do not use the Service to transmit harmful, unlawful, or objectionable content.
• Do not attempt to gain unauthorized access to systems, networks, or data.
• Do not reverse engineer, decompile, or disassemble any component of the Service.
• Do not use the Service to send unsolicited messages (spam) via any integrated channel.
• You are responsible for ensuring your use of third-party integrations complies with those services' terms.

6. AI Conversations and Chat Data

The Service includes AI-powered chat functionality. When you interact with the AI assistant, your messages are sent to third-party AI providers (currently Anthropic) for processing. By using the chat feature, you acknowledge and agree to the following:

• Conversation storage. Your chat messages, AI responses, and associated tool actions are stored as conversation history within your organization's account. Authorized users and administrators within your organization may have access to conversation records.
• Third-party AI processing. Your messages are transmitted to Anthropic's API for AI processing. Anthropic's usage policies and data handling practices apply to this processing. We do not control how Anthropic processes data beyond our contractual agreements with them.
• No guarantee of accuracy. AI-generated responses, recommendations, and actions may be inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing and verifying any AI output before relying on it, especially for financial, legal, medical, or other consequential decisions.
• Automated actions. The AI assistant can execute actions on your behalf through connected integrations (sending emails, creating invoices, modifying files, etc.). You are responsible for reviewing and authorizing these actions. We are not liable for consequences of AI-initiated actions that you approve or fail to review.
• Sensitive data. Do not share passwords, credit card numbers, social security numbers, or other highly sensitive information in chat conversations. While conversations are encrypted in transit and at rest, the AI processing involves third-party services.
• Active retention. Conversation data is retained in the active system for 90 days from the date of last activity. After 90 days, conversations are automatically archived to encrypted cold storage.
• Archive retention. Archived conversations are retained in cold storage for up to one (1) year from the archive date, after which they are permanently deleted. Archived data is not accessible through the platform interface.
• Restoration. You may request restoration of archived conversations by contacting support. Restored conversations are made available in a read-only archives section for review. Restoration of archived data may be subject to additional fees as part of our data retention service.
• Deletion requests. You may request deletion of specific active conversations at any time by contacting support. Deletion of archived data before the 1-year expiration may be requested but is subject to legal and regulatory retention requirements.
• Account termination. Upon account termination, active conversation data is available for export on request for 30 days as described in Section 18 (Termination). Archived conversation data remains in cold storage until its scheduled deletion date (up to 1 year from archive date), unless earlier deletion is requested.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Data processed by the on-premises agent remains on your infrastructure. Cloud-hosted data (account information, configuration, job metadata, conversation history) is stored securely and is accessible only to authorized users within your organization.

8. Third-Party Integrations

The Service connects to third-party platforms (Microsoft 365, Google Workspace, QuickBooks, etc.) using credentials you provide. We do not store your third-party passwords; we use OAuth2 tokens and encrypted API keys. You are responsible for maintaining valid credentials and complying with each third party's terms of service.

9. Agent Software

The on-premises agent software is licensed, not sold. You may install it on machines you own or control for the purpose of using the Service. The agent operates within configured security boundaries (file roots, allowed directories) and communicates only with the LaliSays control plane.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events.

11. Intellectual Property

All rights, title, and interest in the Service, including software, documentation, trademarks, and content, remain with Excelling Services, LLC. You retain ownership of your data. By using the Service, you grant us a limited license to process your data solely to provide the Service.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCELLING SERVICES, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI-GENERATED OUTPUTS WILL BE ERROR-FREE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

14. Fees, Billing, and Auto-Renewal

Paid plans are billed monthly, in advance. By subscribing, you authorize the Company to charge your payment method on file for your plan fees, applicable taxes, any add-ons you select (such as credit add-ons or premium integrations), and usage charges for each billing period. Voice minutes over your plan's included amount are billed at the end of the billing period in which they were used.

Your subscription renews automatically at the end of each billing period at the then-current price for your plan until you cancel. We will give you at least 30 days' notice by email or through the Service before a price change takes effect. Changes to your plan, such as adding or removing a product or changing tiers, take effect right away and are prorated.

If a payment fails, we may retry the charge. If payments fail repeatedly, or your subscription becomes unpaid, we may suspend your account until payment is received.

15. Free Trial

New customers who sign up for a paid plan receive a 10-day free trial ("Trial"). A payment method is required to start a Trial. You will not be charged plan fees during the Trial. The free plan does not include a Trial. We will email you a reminder about 3 days before your Trial ends.

Unless you cancel before the Trial ends, your Trial automatically converts to a paid subscription on the plan you selected. Your payment method will be charged the then-current plan fees when the Trial ends and on each monthly renewal date after that. You may cancel at any time during the Trial at no cost.

Trials are limited to one per organization, business, and payment method. We may change or end Trial offers at any time, and we may refuse a Trial or suspend accounts we believe are being used to obtain repeated Trials. Any extended or product-specific trial will be described when it is offered.

16. Cancellation

You may cancel your subscription at any time from the Billing menu in your portal by selecting "Cancel Subscription," or by emailing support@lalisays.com. Cancellation takes effect at the end of your current billing period, or at the end of your Trial if you cancel during a Trial. You keep access to the Service until then and will not be charged for later periods. You are responsible for all fees incurred until your cancellation takes effect.

When your cancellation takes effect, your access to the portal ends. See Section 18 for how to request your data after cancellation.

17. Refunds

Except as stated in these Terms or required by law, all fees are non-refundable. This includes plan fees, add-on fees, and usage charges, whether or not you used the Service during the billing period. We do not provide refunds or credits for partially used billing periods, unused features, or unused credits or included usage. Unused credits and included usage expire when your subscription ends.

We may issue a refund or credit in a particular case at our sole discretion. Doing so does not entitle you to a refund in any other case.

18. Termination

We may suspend or terminate your access immediately, without a refund, if you violate these Terms, fail to pay fees when due, or use the Service in a way that could harm us or others. In those cases we may end your subscription immediately rather than at the end of the billing period. Upon termination, your right to use the Service ends.

For 30 days after your subscription is cancelled or terminated, you may request an export of your data by contacting support@lalisays.com. After that period, your data may be permanently deleted. Phone numbers provisioned through the Service may be released after your subscription ends and may not be recoverable.

19. SMS and Communication Consent

If you consent to receive SMS or email communications from us, you may opt out at any time by following the unsubscribe instructions included in those communications, or by contacting us directly. Message and data rates may apply. SMS frequency varies based on your preferences.

20. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Florida.

22. Contact

For questions about these Terms, contact us at support@lalisays.com.